Young Persons Charter For the Delivery of Information & Advice Services
Lancashire Youth and Community Service and What Now? provides an information, advice, support and advocacy service for young people across the age range of eleven to twenty five years old. Lancashire Youth and Community Service and What Now? Services are committed to the attainment of excellence in the development of their work with young people. We aim to achieve this through the following:
You can expect that
We will be welcoming and will respond promptly and politely to enquiries.
We will treat all enquiries fairly, sensitively and confidentially, working
within the What Now? Specification for the Delivery of Information and Advice
Work.
We will listen to, record and consider all your comments, complaints and
suggestions.
We will work to maintain and improve the quality of our Service through
maintaining its Charter Mark and Community Legal Services standards.
We will work to provide a service that works towards meeting the outcomes of
Every Child Matters
Our staff will consult regularly with you on our services, how they affect you
and how we can improve them. We
will feedback on this to you.
We will provide work spaces where equal opportunities are respected and diversity celebrated and stereotypes and negative attitudes challenged.
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