About What Now? Interactive Services

 and

Terms and Conditions for Participation

Lancashire County Council owns The Line, WebTalk, Q2A, Txt10-2-10 and Autotext.  These services are delivered through What Now?, part of the Young People's Service.  We provide information, advice, advocacy, guidance and support to young people aged 11-25 in commissioning areas of the UK, respecting confidentiality and the anonymity of the young person.

What Now? workers will not use language that is suggestive, oppressive, obscene, intimidating or threatening and we would expect young people not to address us in such ways either.  When this does happen young people will be challenged on their behaviour.  We expect users to respect others at all times when using any of the what now? interactive services.

All contacts with what now? interactive services are stored anonymously on secure local networks or servers.  This is for the purposes of training, continuity of service and security purposes.  No personal identifiers are recorded or stored.  Information is confidential to the service and would only be disclosed to an official third party (eg police, LA, emergency services) if the young person was judged to be in immediate danger or life threatening situation, or informed us of another person being in this situation or informed us of information relating to acts of terrorism.

Expert advice has been taken and safety measures used to ensure that what now? interactive services are reliable and trustworthy, but we do not hold ourselves responsible for any inaccuracy as information can go out of date very quickly.

We cannot be held responsible for the contents or outcome following signposting to any service or website.  These are made in good faith and are checked first nevertheless problems may arise that are outside our control and remit.

Advice is provided at a general level only and should not be treated as a statement of law.

Lancashire County Council will take every precaution to prevent the spread of viruses etc, but can take no responsibility for the passing on of any virus from this site.

We aim to provide a high level of accessibility to what now? interactive services but we cannot be held responsible for technical problems outside of our control.

This site does not use cookies, so the web address will not be stored in your computer database, however you should always remove our address from your history files if you want to keep your visit confidential.

If you have any cause for complaint please raise it with the worker at the time or email enquiries@whatnow.co.uk.  Complaints are responded to within five working days.  Should the complaint not be resolved in that time it will forward into the county council complaints procedure.

Lancashire Young People's Service reserves the right to make changes to these terms and conditions when necessary.

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